| Customization: | Available |
|---|---|
| Capacity: | 12 oz |
| Type: | Mugs |
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Question 1: How long is the lead time for samples?
Answer 1: Typically, samples in stock can be shipped within 1-3 days, while custom samples take about 7-10 days.
Question 2: Is there a minimum order quantity (MOQ) for ceramic mug orders?
Answer 2: The MOQ for our white sublimation mugs, magic mugs, and inner color sublimation mugs in stock is 1000 pieces, while the MOQ for customizing other colors is 3000 pieces.
Question 3: Can logos, colors, or designs be customized?
Answer 3: Yes, logos can be customized with a minimum order quantity of 1000 pieces, colors with a minimum order quantity of 3000 pieces, and designs with a minimum order quantity of 5000 pieces. Prices may vary based on order quantity and design specifications, so please provide your specific requirements for detailed pricing.
Question 4: How can orders be placed and paid for?
Answer 4: Before placing an order, please confirm that we have provided a complete quotation based on your designs and requirements, and whether sampling or sample shipping is required. After confirming the samples, please pay the deposit for the order, and we will proceed with production.
Question 5: What are the differences between AAA, A, and AB grades?
Answer 5: Ceramic products are handmade and may have slight flaws and handcrafted traces. Our products undergo strict quality control and grading. Higher grades have lower defect rates. Typically, AAA grade has a pore black spot rate controlled within 1%, A grade is around 5%, and AB grade is around 25%-30%.
Question 6: What should I do if the received products have serious defects or damages?
Answer 6: If you receive products with damages or significant defects, we will offer the corresponding quantity of defective products for free in your next order, or you can deduct the cost of defective products from your next order.
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